Effective Date: 1st May 2025
These Terms and Conditions govern your use of the online store at www.nordic-glow.com, operated by The Aska Group Ltd. By placing an order on this website, you agree to be bound by these Terms and Conditions. If you have any questions, please contact us at sales@nordic-glow.com.
1. Introduction
The website www.nordic-glow.com ("website" or "site") is operated by The Aska Group Ltd ("we", "us", "our"). By using this website and placing an order, you agree to these Terms and Conditions.
2. Privacy Policy
Please review our Privacy Policy, which forms part of these Terms and Conditions and governs your visit to our website.
3. About The Aska Group Ltd
Nordic Glow® is part of The Aska Group Ltd's registered address is 4-5 Langham Place, London W1B 3DG. The company is registered in England and Wales with company registration number 10219465.
4. Eligibility
To purchase goods on this site and lawfully enter into contracts under English law, you must register with your true details, be over 18 years of age, and be the legal holder of a valid debit or credit card or PayPal account.
5. Prices & VAT
All product prices on this site are inclusive of VAT at current rates and exclusive of delivery charges. Delivery charges will be confirmed at the end of the order process. If you have a valid VAT registration number and wish to place a business or trade order, please contact us at sales@nordic-glow.com.
6. Product Descriptions
We take reasonable care to ensure that product details, descriptions, and images are accurate. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. Specifications and images are intended to give a general description of the products.
7. Offers and Promotional Emails
7.1. Promotional Codes
Promotional codes cannot be used in conjunction with any other offer or during seasonal sales on sale items.
7.2. Email Offers
Email offers are valid only if you click through via the Nordic Glow emails to the website and purchase from there.
7.3. General Offers
All offers are subject to availability at the time of purchase and cannot be used with any other offer or discount.
7.4. Free Delivery over £150
Free delivery is valid on all items excluding gift vouchers and is limited to standard delivery charges within the United Kingdom. This offer may change or be withdrawn at any time at our discretion.
8. Purchase Policy
Products and services on the website are for personal use only. You may not resell any products or services purchased from us. We reserve the right to cancel any orders that may violate our Terms and Conditions.
9. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us within 7 days of receipt that you have cancelled the order. You must return the goods in accordance with our returns policy.
10. Placing Online Orders
By placing an order, you make an offer to purchase the goods detailed in your order. We will send you a confirmation that your order has been received. A contract will only exist once your order has been accepted, processed, and dispatched.
11. Payment
You may pay using any of the methods specified on the website. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
12. Security of Payment
We use Shopify to process payments, which conforms to the highest security standards available to online businesses.
13. Title to Goods
Legal ownership of the goods remains with us until payment has been made and received. In the case of refunds or cancellations, legal ownership of the goods will revert to us.
14. Risk
Risk in the goods passes to you upon delivery.
15. Delivery
Delivery will be in accordance with the delivery option selected by you when ordering online. Please visit our Delivery & Returns section for further details.
16. Stock Availability
We aim to display all items in our current product range. However, availability may vary due to limited stock or high demand.
17. Cancellation Policy
You have the right to cancel your order in writing within seven days of placing the order online. If the products have already been dispatched, you will need to return them in accordance with our returns policy.
18. Returns Policy
If you are not satisfied with your goods, you may return them within 14 days of receipt for an exchange, voucher, or refund, provided the goods are in complete condition, unused, and with the original packaging.
19. Your Obligations and Responsibilities
You must comply with these Terms and Conditions and any instructions provided on the website. You may not make any changes to the website or its content.
20. Website Links & Third Party Links
Links on the site are for convenience only and are not an endorsement by us. We are not responsible for the content of any off-site pages or other sites linked to or from the site.
21. Jurisdiction
These Terms and Conditions and your use of our website are governed by English law. By using our website, you agree to submit to the non-exclusive jurisdiction of the English courts.
22. Indemnification
You agree to indemnify and hold us harmless for any loss, damage, or costs resulting from any third-party claim due to your use of the website.
23. Customer Service and Complaints
If you wish to complain about any matter regarding the goods, please contact our Customer Service team at sales@nordic-glow.com. Emails are responded to 24 hours a day, Monday to Friday.
24. General Matters
These Terms and Conditions include our Privacy Policy and constitute the complete agreement between you and The Aska Group Ltd concerning your use of the website.
25. Changes to Terms
We reserve the right to alter these Terms and Conditions from time to time. Any changes are effective immediately upon posting on the website.
26. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole.